At 888 games, we understand that your trust is the most valuable asset we hold. As an online entertainment and betting platform serving over 500,000 active members across Malaysia, we carry a significant responsibility to safeguard the privacy and personal data security of every one of you. This Privacy Policy has been drafted to give you a complete and clear picture of how 888 games handles your personal information from the moment you register through to your everyday use of our platform. This document applies to all services offered through https://888games.my, including football sports betting covering the Malaysia Super League and EPL, badminton, e-sports, slots, live casino, virtual sports, and our VIP Rewards programme.
888 games collects various categories of personal information from members for the purposes set out in this policy. The following are the types of data we collect:
Full name (as per MyKad)
Date of birth
Malaysia phone number
Email address
Residential address
Payment information
Location data (IP address)
Device & browser data
Betting history
Account activity logs
All information you provide to 888 games is voluntary, except for information required during the registration and KYC (Know Your Customer) verification process. Failure to provide the required information may prevent you from accessing certain services.
888 games collects your personal information through various transparent and responsible methods. Each data collection method is designed to ensure you are always aware of the information we obtain:
- Account registration: You provide basic details such as your name, phone number, and email address when registering on 888games.my.
- KYC Process: We collect copies of your MyKad and other supporting documents to verify your identity in accordance with Malaysian legal requirements.
- Financial transactions: Data is collected automatically when you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, and when you make a withdrawal.
- Platform usage: Activity data such as games played, betting amounts, login times, and session records are collected automatically.
- Support communications: All interactions you have with our customer support team via live chat or email are stored for reference and service improvement purposes.
- Cookies and tracking technologies: We use cookies and analytics tools to understand platform usage patterns and improve your experience.
888 games uses your personal data for legitimate and transparent purposes only. We do not process your data beyond the scope of the purposes stated below:
| Purpose of Use |
Legal Basis |
Data Used |
| Identity verification & KYC |
Legal obligations |
Name, MyKad, date of birth |
| Deposit & withdrawal processing |
Contract performance |
Payment details, name |
| Member account management |
Contract performance |
All account data |
| Fraud prevention & AML |
Legal obligations |
Transactions, IP, device |
| Promotional & bonus notifications |
Member Consent |
Email, phone number |
| Platform service improvement |
Legitimate interest |
Usage data, analytics |
| Gambling regulation compliance |
Legal obligations |
Betting history, deposits |
You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting us at support@888games.my. Withdrawing consent does not affect any data processing based on legal obligations or contract performance.
888 games does not sell, rent, or disclose your personal data to third parties for commercial purposes without your consent. However, there are limited circumstances in which we may need to share your data with the following parties:
- Payment processors: Required transaction details are shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow, and FPX participating banks to process your deposits and withdrawals.
- Regulatory authority: We may be required to disclose your information to the relevant Malaysian authorities when mandated by law or court order.
- Technology service providers: Technical partners who assist us in operating the platform, such as cloud service providers, are bound by strict confidentiality agreements.
- Verification service providers: Third-party identity verification companies that assist with our KYC process operate under the same stringent security standards as we do.
All third parties with access to your data are bound by strict data protection agreements and are permitted to use your data only for specific, defined purposes. 888 games takes full responsibility for ensuring all our partners comply with the highest data protection standards.
888 games continuously invests in the latest security infrastructure to ensure your personal data is always protected. Key security measures we employ include:
- 256-bit SSL encryption for all data transmitted between your browser and our servers
- Fully encrypted databases with multi-layered access control systems
- Two-factor authentication (2FA) is available for all member accounts
- Real-time security threat monitoring, 24 hours a day, 7 days a week
- Independent security audits conducted regularly by certified cybersecurity firms
- Mandatory data protection training for all staff with access to member data
- A comprehensive incident response plan to address any data breaches
While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of a data breach involving your personal information, 888 games will notify you within 72 hours of becoming aware of the incident, in line with industry best practices.
Under the Personal Data Protection Act (PDPA) 2010 of Malaysia, you have the following rights regarding your personal data held by 888 games:
📋
Right of Access
You have the right to request a copy of all personal data we hold about you.
✏️
Right of Rectification
You may request corrections to any inaccurate or incomplete data at any time.
🗑️
Right to Erasure
You may request the deletion of your data, subject to any applicable legal retention obligations.
🚫
Right to Object
You may object to the processing of your data for direct marketing purposes.
📤
Right to Portability
You may request a copy of your data in a structured, machine-readable format.
⏸️
Right to Restrict Processing
You may request a restriction on the processing of your data under certain circumstances.
To exercise any of the rights above, please contact our Data Protection Officer at support@888games.my by clearly stating your request. We will process your request within 14 business days.
Website 888 games uses cookies and similar tracking technologies to enhance your browsing experience. The following are the types of cookies we use:
- Essential cookies: Required for core platform functions such as login, sessions, and security. These cookies cannot be disabled.
- Performance cookies: Helps us understand how visitors interact with our website through anonymised analytics data.
- Preference cookies: Saves your preferences such as language and display settings to provide a more personalised experience.
- Marketing cookies: Used to display more relevant promotions based on your interests and activity on the platform.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features. 888 games.
In certain situations, your personal data may be transferred to or processed outside Malaysia, for example when we use cloud server services or international technology partners. 888 games ensures that any such data transfers are carried out with adequate safeguards in place, including:
- Data processing agreements that comply with international protection standards
- Ensuring the recipient country has an equivalent or higher level of data protection
- Use of recognised standard contractual clauses for transferred data protection
You may request further information about the safeguards in place for cross-border data transfers by contacting our Data Protection Officer. 888 games at support@888games.my.
888 games only retains your personal data for as long as it is needed for the purposes stated in this policy or as required by Malaysian law. The following are the general retention periods for key data categories:
| Data Category |
Retention Period |
Reason |
| Active account data |
Throughout
active account period |
Ongoing account management |
| Financial transaction records |
7 years after transaction |
Tax & AML legal obligations |
| KYC Documents |
5 years after account closure |
Regulatory compliance |
| Support communication logs |
3 years |
Service references & disputes |
| Anonymised analytics data |
26 months |
Platform product improvement |
| Marketing data (with consent) |
Until consent is withdrawn |
Promotional communications |
Once the relevant retention period has expired, 888 games will securely delete or anonymise your data using methods that ensure it cannot be recovered.
888 games takes child protection very seriously. Our platform is strictly for individuals aged 18 and above. We have put in place the following measures to prevent access by minors:
- All new registrants are required to verify their age through a rigorous KYC process
- Accounts suspected of belonging to a minor will be suspended immediately pending investigation
- We do not knowingly collect personal data from any individual under the age of 18
If you believe that a minor has provided us with their personal information without parental or guardian consent, please contact us immediately at support@888games.my and we will take prompt action to delete that data.
888 games reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. When we make significant amendments, we will:
- Updating the "Last Updated" date at the top of this document
- Sending email notifications to all registered members at least 14 days before any amendments take effect
- Displaying a clear notice on the platform's homepage about the upcoming amendments
- In the case of highly significant amendments, we may seek your explicit consent again
Continued use of the platform 888 games after the amendment's effective date will be considered acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 888 games handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:
support@888games.my
24/7 Live Chat on platform
Response within 2 business days
888games.my/privacy-policy
We are committed to resolving every query or complaint fairly and in a timely manner. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body responsible under PDPA 2010.
For the best experience and maximum account protection, we recommend enabling two-factor authentication (2FA), using a strong and unique password, and never sharing your login credentials with anyone. 888 games will never ask for your password via email or live chat.